In these insightful CDs, you will walk with Richard through his research. You will gain a clear understanding that the missing piece of the puzzle is the lack of customer appreciation.
You will learn:
- What demonstrates to the customer you appreciate them
- What saddens most customers’ experience
- The 8 customer appreciation principles
Plus, other insights that can be implemented to strengthen the bridge of customer appreciation that connects the concept of customer service with the result of customer satisfaction.
Remember: The #1 Thing A Human Wants To Know Is That They Matter